Returns & Exchanges

We want you to be 100% satisfied with your purchase from us.  If for any reason you are not satisfied, we would be happy to issue a store credit, refund, or exchange for any returned merchandise. 

 

All items on SALE are not returnable or exchangeable.

Returns must be postmarked and mailed within 30 days from receipt of merchandise.

Merchandise must be unworn with the original tags attached and in original packaging (where applicable). 

All returns initiated will be subject to a 30% restocking fee which will be deducted from the refund amount.

Please include the original packing list with your return to avoid any delays in processing. 

We reserve the right to correct, update or change our returns/refund/exchange policy at any time without notification.

All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:

• ATTN :  Jomia Zhong
• 2113, Building B3,Poly International Plaza, No.9 Shuyuan Road, Yunan Street, Tianxin District, Changsha City, Hunan Province China

Once you've mailed us back the return please email us at support@369losangeles.com with your tracking and you reason for return.

Once the package is received, our warehouse will inspect the return if it is in the same condition it was sent in we will process the return, and you will be notified via email.